Return Policy

RETURNS POLICY

Reflection period/return:

• You have the right to cancel your order within 30 days of receipt without giving a reason.
• You can return the product within another 30 days after cancellation.
• The full order amount, including shipping costs, will be credited. Return shipping costs are your responsibility.
• Contact support@paqtiv.com to initiate the return.

Damaged Products on Arrival:

• Contact support@paqtiv.com within 30 days if you receive a damaged or incorrect product.
• Provide a picture of the damaged part for a quick resolution.

Production Errors or Defects after Use:

• Contact customer service for questions about manufacturing defects or defects after use.

Delivery of Wrong Products:

• Contact support@paqtiv.com if you receive the wrong product.
• Correct orders will be sent free of charge.

Frequently Asked Questions:

1. Return Period: You can return a product within 30 days of receiving your order.
2. Refund Processing: A full refund will be issued after receiving and inspecting the returned products.
3. Return Shipping: Customers are responsible for return shipping costs. Use Track & Trace for returns.
4. Contact before Return: Contact support@paqtiv.com before sending a return.
5. Damaged Order: Contact within 30 days for damaged or incorrect products.
6. Product Exchange: Contact support@paqtiv.com for product exchanges. Return shipping costs are your responsibility.
7. Incorrect Delivery Address: Contact support@paqtiv.com immediately if you provided a wrong delivery address.

Contact Details:

• Trade Name: Optima-Commerce
• Chamber of Commerce Number: 92246532
• Email Address: support@paqtiv.com
• Phone Number: +313623539457
• Physical Address: Lastdragerstraat 14, Almere, Flevoland, 1335VC, Netherlands

For further inquiries, feel free to visit our Contact Page or check our Frequently Asked Questions page.